I nominated Nikki because she represents everything I want for my clients to experience. Her kind nature and genuine care she takes with people are felt immediately when you meet her. I initially hired Nikki for an administrative role but immediately realized that she would make an amazing loan officer. True to her nature, Nikki sought information, made a decision, and completed her goal of becoming a licensed originator. I can’t imagine my team without Nikki as she plays such integral part of giving our clients the unmatched service they deserve. Go Nikki!
Sr. Loan Officer
Loan Officer – Fresno, CA
My name is Kristin Nicole Hill (my friends call me Nikki) and this is my story…
I was born in Fresno, CA. and have been an athlete my entire life. The journey I went through to be able to compete at a collegiate level, is an experience I will always cherish because it taught me what it truly means to be “committed to excellence”. I remember dedicating months of training to shave off only tenths of a second on my time which could ultimately be the difference between winning and losing. I absolutely loved that challenge!
My father was successful a body builder and he taught me that hard work and discipline are the keys to success in every aspect of life. He would always take me along to the gym because he wanted to instill in me the importance of keeping your mind sharp and your body healthy. Family was always very important to me, especially my older brother who has down syndrome. He taught me what it means to unconditionally love and also how being happy is about the little, simple things in life. As a young child, I would help my mother care for him as best as I could but at times I felt so helpless. I can remember many times how people would treat my brother differently and at times would take advantage of him just because of his disability. It was extremely painful to watch and I vowed that I would do whatever I could to help those that couldn’t help or stand up for themselves. Naturally, that became the driving force behind my passion for social work. FINALLY, I could make a difference. It felt great to be able to help my patients have a space to feel safe. I learned that they wanted the same things I wanted in life. They wanted security. They wanted to celebrate growth and achievement. They wanted friendships and connections. They just wanted the simple things most of us take for granted.
Some of my fondest memories were when we celebrated holidays like Thanksgiving and Christmas with them. But nothing could compare to the feeling of working with them help them reach their individual goals. Something as simple as being able to go and order your own cup of coffee was cause to celebrate. I can recall one story of a girl who I worked with for an entire year. Her goal was to be able to order a cup of coffee on her own at a coffee shop. What was so exciting was that the achievement of this one goal, led to the setting of a new goal. She went on to being able to go grocery shopping, then into cooking, and so on.
Another story was about this girl who was abused as a child and was left severely traumatized. It took us almost 5 years for her to be able to stand up on her own. And when she did, the first thing she did was give me a hug. There are no words to describe the feeling of being part of that journey.
As time went on, it became clear to me that I needed to follow my heart and pursue my passion for helping people outside of social work. I was introduced to the mortgage industry and immediately fell in love. I found out quickly that the compassion and skills that I had developed in Social Work would apply perfectly to my new career.
I never thought I could recreate the feeling of elation and perfect harmony when I won a race until I helped my first family buy their first home. I live for that moment. It’s why I do what I do and I am proud to be part of the Alterra family.